Before you proceed - warranty claim checklist

• Confirmation that you have an isolation switch installed for your ceiling fan(s). This is a mandatory requirement when having your ceiling fan(s) fitted. An isolation switch looks like a light switch on the wall that needs to be in the ‘on’ position in order to operate your fan via the remote control (if you have a remote). If you are unsure, or do not have an isolation switch installed, please contact your electrician to have one installed before proceeding with your warranty claim.
• Copy of proof of purchase.
• Copy of the electrician’s certificate of compliance.
• Below form completed in full and with as much detail as you can provide.

Your Details:

Your Name *

Contact Number *

Your Email *

Confirm Installation Location:

Street Address *

City *

State *

Postcode *

Product Details:

Purchased From (Name of store) *

Date of Purchase *

Product Name / Code *

Height of Ceiling (at point where fan is installed) *

Description of Fault - Please provide as much detail as possible *

Document Uploads:

5MB maximum filesize. Allowed file extensions: jpg, jpeg, gif, png, pdf.

Upload your proof of purchase *

Upload your electrical certificate *

Terms & Review:

I the Customer, hereby acknowledge that I have read and understood the Claro Warranty Statement, and in making this warranty claim, I agree to the conditions and limitations of the Claro Warranty Service detailed in the Claro Warranty Statement. I (please type your full name below), Certify that the information provided in my warranty claim is true and correct and that I will comply with the warranty procedures and conditions.

By ticking the “I Accept" button, you are signing this form electronically. You agree that you are authorised to provide the information contained in the form and that all details are correct.